Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
👉 Orders are processed within 24–48 hours.
👉 Delivery timelines:
• Within India: 3–7 business days
• Remote areas: 7–10 business days
Currently, we ship only within India.
👉 Simply click on the “My Account” link in the menu, enter your email, set a password, and you’re ready to go! Creating an account lets you track orders, save addresses, and check your order history easily.
👉 You can update your shipping address by:
Logging into your My Account page → Addresses → Edit.
Or during checkout, you can enter a new shipping address before completing your order.
Orders can be modified or cancelled within 12 hours of placing the order.
Once shipped, changes or cancellations are not possible.
👉 Once your order is shipped, you’ll receive an email & SMS with a tracking link. You can also check your order status anytime by logging into My Account → Orders.
👉 No. For your safety, we do not store credit card details on our servers. All payments are processed securely through trusted payment gateways (like Razorpay, upi, etc.).
👉 Prices shown on our website are inclusive of all taxes (GST). You won’t face any hidden charges at checkout.
👉 NO, we are currently shipping to INDIA only.
👉 Whenever possible, we ship all items in a single package. However, if some products are stored at different warehouses, they may arrive in separate packages (at no extra shipping cost to you).
If you need to swap an item
Returns and Exchanges
👉 We offer exchange or replacement only. Refunds are not applicable, except in cases where the product is received damaged or incorrect.
👉 If you received the wrong item, please contact our support team within 48 Hours of delivery. We’ll arrange a free replacement or return pickup at no extra cost.
👉 If your order arrived damaged, please take a photo of the damaged product and packaging and contact us within 48 hours of delivery. We’ll arrange a replacement or full refund as per your preference.
👉 Once your return request is approved, we’ll provide you with the nearest return address and detailed instructions. Please do not send items back without authorization, as they may not be processed.
👉 You can reach us anytime via:
Email: contact@dellysale.com
Phone/WhatsApp: +91-8168489027
Or through the Contact Us page on our website.
We usually reply within 24 hours.
👉 Please contact us immediately after placing your order. If your order hasn’t shipped yet, we’ll update the address for you. If it has already shipped, we’ll help with redirection (extra shipping charges may apply).
👉 Orders can be canceled or modified within 12 hours of placing them. If the order has already shipped, you’ll need to follow our 7-day return process once you receive it.
👉 Yes! If a product is out of stock, you may see a Pre-order option on its page. Once new stock arrives, your order will be shipped on priority, and we’ll notify you via email.